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Home / Frequently Asked Questions
Frequently
Asked Questions
The
following Frequently Asked Questions are available to
help answer questions you may have about iCANx Hosting services.
Have additional questions? Feel free to email our support
team to have any additional questions answered.
| Answers |
Pre-Sales
Questions
- Is there a minimum time
contract/commitment?
Not at all. You can pay monthly, semi-yearly, or yearly.
If you choose one of the pre-pay plans you'll save up to 15%. You
can also cancel at any time. (see the Acceptable
Use Policy for policies regarding this).
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- How soon will my account be set up and
ready for use?
Account orders are placed in a queue and are processed in
the order in which they are received. Your site can be
uploaded to our servers immediately after receiving the
welcome email, which will contain the IP address for your
account, plus the password for the username chosen during
signup. In fact, we recommend that clients start uploading
their site as soon as possible after setup is complete, so
that once domain transfer is completed, the site will be
available for use by your visitors.
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- Do I have access to update my site 24
hours a day?
Absolutely. Whether you're a day person or a night owl, your
site is available for you to update.
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- Can you register a domain name for me?
We can register .com, .org, and .net names for $20.00/year,
with you as the registrant.
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- Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as an iCANx
Web Hosting customer, you are not completely satisfied with
any of our services, we will cancel your account and refund
your money for that month's service.
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- I see some hosts offering
"unlimited bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as
"unlimited bandwidth". Someone has to pay for the
traffic somewhere - and if you check the fine print of some
service agreements from companies who claim to offer
unlimited bandwidth, you'll probably find that they do
charge for traffic over a certain amount. We dispense with
the fine print.
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- Do you host Adult sites, warez sites
or sites containing illegal material?
No. Please see our Acceptable Use
Policy for policies regarding this.
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- Is my site backed up and how often?
Yes backups are done daily on all servers, a daily
incremental back up and a monthly full backup. The full
backups are placed onto tapes and are stored for one month
while the incremental backups are stored onto disk and kept
until the next full backup is performed.
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- How fast are your connections?
Our servers are located in the Network Access Corporation (NAC)
Network Operations Center (NOC) in New Jersey. The network
is monitored around the clock. NAC offers 15 diverse OC3 and
DS3 connections to multiple backbones.
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- What are your server specifications?
Current servers are dual Pentium III machines with 1
Gb of RAM and 18 Gb SCSI drives.
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Technical
Questions
- I changed my control panel password
and now I can't get in.
Passwords are case sensitive and are limited to 8
characters. If you entered a password longer than 8
characters please try entering the first 8 characters when
logging into your control panel.
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- How do I get my email?
If you're familiar with your email client's setup, use the
following information to retrieve email from your POP
account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
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- I want to get started right away, but
my domain name hasn't transferred/isn't in the database yet.
How do I do it?
You can upload your page(s) immediately by pointing your FTP
client to the IP address you were asssigned when you opened
your account. After your domain is fully propagated through
the system, you can upload to ftp.yourdomain.com.
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- Do you have a secure certificate that
I can use?
Yes, or you can use your own. Please contact us for
instructions for using the server wide secure certificate.
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- What is the path to perl?
#!/usr/local/bin/perl
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- Where should I put CGI scripts for my
domain?
All CGI scripts should be uploaded to the cgi-bin folder,
located under the www folder, for your domain. Be
sure to follow the instructions for the script you are
uploading regarding setting permissions on the files and
folders you create, as they vary from script to script
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- I uploaded my files, but I don't see
my page?
If our default "Coming Soon",
index.html, has not been replaced by another index page,
then anyone going to domainname.com will still see that page
instead of some other home page. This is the order in which
the web server looks for a page to put up as the
"home" page: >DirectoryIndex default.htm
index.phtml index.pht index.cgi index.shtml index.html
welcome.cgi welcome.html index.htm index.php. Just delete the
index.html file and anything after it in this list will then
come up automatically. Notice that "home.html" is
NOT on the list and so will not show up as your home page.
You would need to rename it.
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Account
and Billing Questions
- Can I upgrade my plan or features
later?
You can purchase new or expanded features, or upgrade to a
new plan. There is no set up fee for upgrading.
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- How can I change my account or billing
information?
If you need to update your account or billing information
please contact us.
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- What happens if I go over the
bandwidth limit for my account?
If you exceed the bandwidth limit for your account the
overage amount will be automatically billed at a rate of $5
per gigabyte per month.
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- What is the cost for additional
features?
You can add additional features to the plan that you signed
up for. Below are the rates for some commonly added
features.
Disk space - $6 per 20MB per month.
Bandwidth - $5 per gigabyte per month
Domain parking - no charge
Pointed domains - one time $15 set up fee for each
pointed domain after the first three.
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- How do I cancel my Account?
You can cancel your account at any time by sending email to
sales@iCANx.com. There are no cancellation fees, and no
notice is required. Any fees paid to that point (unless
cancellation is made within 30 days of opening the account
are non-refundable. Please see our Acceptable
Use Policy for further information.
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