|
|
|
The following Frequently Asked Questions are available
to help answer questions you may have about iCANx Hosting
services. Have additional questions? Feel free to contact
our support team
to have any additional questions answered.
Questions |
| Pre-Sales
Questions |
- Is there a minimum time contract/commitment?
- How soon will my account be
set up and ready for use?
- Do I have access to update my
site 24 hours a day?
- Can you register a domain name
for me? Can you set up domains other than .com,
.org,
and .net?
- Do you offer a money back guarantee?
- I see some hosts offering "unlimited
bandwidth". Why don't you offer this?
- Do you host Adult sites, warez
sites or sites containing illegal material?
- Is my site backed up and how
often?
- How fast are your connections?
- What are your server specifications?
|
| Technical
Questions |
- I changed my control panel password
and now I can't get in.
- How do I get my email?
- I want to get started right
away, but my domain name hasn't transferred/isn't
in the database yet. How do I do it?
- Do you have a secure certificate
that I can use?
- What is the path to perl?
- Where should I put CGI scripts
for my domain?
- I uploaded my files, but I don't
see my page?
|
| Account
and Billing Questions |
- Can I upgrade my plan or features
later?
- How can I change my account
or billing information?
- What happens if I go over the
bandwidth limit for my account?
- What is the cost for additional
features?
- How do I cancel my Account?
|
| Answers |
Pre-Sales
Questions
- Is there a
minimum time contract/commitment?
Not at all. You can pay monthly, semi-yearly, or
yearly.
If you choose one of the pre-pay plans you'll save
up to 15%. You can also cancel at any time. (see
the Acceptable
Use Policy for policies regarding this).
[Back to top]
- How soon will my account be
set up and ready for use?
Account orders are placed in a queue and are processed
in the order in which they are received. Your site
can be uploaded to our servers immediately after
receiving the welcome email, which will contain
the IP address for your account, plus the password
for the username chosen during signup. In fact,
we recommend that clients start uploading their
site as soon as possible after setup is complete,
so that once domain transfer is completed, the site
will be available for use by your visitors.
[Back to top]
- Do I have access to update
my site 24 hours a day?
Absolutely. Whether you're a day person or a night
owl, your site is available for you to update.
[Back to top]
- Can you register a domain
name for me?
We can register .com, .org, and .net names for $20.00/year,
with you as the registrant.
[Back to top]
- Do you offer a money back
guarantee?
Yes. If for any reason during the first 30 days
as an iCANx Web Hosting customer, you are not completely
satisfied with any of our services, we will cancel
your account and refund your money for that month's
service.
[Back to top]
- I see some hosts offering
"unlimited bandwidth". Why don't you offer
this?
Technically speaking, there is no such thing as
"unlimited bandwidth". Someone has to
pay for the traffic somewhere - and if you check
the fine print of some service agreements from companies
who claim to offer unlimited bandwidth, you'll probably
find that they do charge for traffic over a certain
amount. We dispense with the fine print.
[Back to top]
- Do you host Adult sites, warez
sites or sites containing illegal material?
No. Please see our Acceptable
Use Policy for policies regarding this.
[Back to top]
- Is my site backed up and how
often?
Yes backups are done daily on all servers, a daily
incremental back up and a monthly full backup. The
full backups are placed onto tapes and are stored
for one month while the incremental backups are
stored onto disk and kept until the next full backup
is performed.
[Back to top]
- How fast are your connections?
Our servers are located in the Network Access Corporation
(NAC) Network Operations Center (NOC) in New Jersey.
The network is monitored around the clock. NAC offers
15 diverse OC3 and DS3 connections to multiple backbones.
[Back to top]
- What are your server specifications?
Current servers are dual Pentium III machines with
1 Gb of RAM and 18 Gb SCSI drives.
[Back to top]
|
Technical
Questions
- I changed
my control panel password and now I can't get in.
Passwords are case sensitive and are limited to
8 characters. If you entered a password longer than
8 characters please try entering the first 8 characters
when logging into your control panel.
[Back to top]
- How do I get my email?
If you're familiar with your email client's setup,
use the following information to retrieve email
from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
[Back to top]
- I want to get started right
away, but my domain name hasn't transferred/isn't
in the database yet. How do I do it?
You can upload your page(s) immediately by pointing
your FTP client to the IP address you were asssigned
when you opened your account. After your domain
is fully propagated through the system, you can
upload to ftp.yourdomain.com.
[Back to top]
- Do you have a secure certificate
that I can use?
Yes, or you can use your own. Please contact us
for instructions for using the server wide secure
certificate.
[Back to top]
- What is the path to perl?
#!/usr/local/bin/perl
[Back to top]
- Where should I put CGI scripts
for my domain?
All CGI scripts should be uploaded to the cgi-bin
folder, located under the www folder, for your domain.
Be sure to follow the instructions for the script
you are uploading regarding setting permissions
on the files and folders you create, as they vary
from script to script
[Back to top]
- I uploaded my files, but I
don't see my page?
If our default "Coming Soon", index.html,
has not been replaced by another index page, then
anyone going to domainname.com will still see that
page instead of some other home page. This is the
order in which the web server looks for a page to
put up as the "home" page: >DirectoryIndex
default.htm index.phtml index.pht index.cgi index.shtml
index.html welcome.cgi welcome.html index.htm index.php.
Just delete the index.html file and anything after
it in this list will then come up automatically.
Notice that "home.html" is NOT on the
list and so will not show up as your home page.
You would need to rename it.
[Back to top]
|
Account
and Billing Questions
- Can I upgrade
my plan or features later?
You can purchase new or expanded features, or upgrade
to a new plan. There is no set up fee for upgrading.
[Back to top]
- How can I change my account
or billing information?
If you need to update your account or billing information
please contact
us.
[Back to top]
- What happens if I go over
the bandwidth limit for my account?
If you exceed the bandwidth limit for your account
the overage amount will be automatically billed
at a rate of $5 per gigabyte per month.
[Back to top]
- What is the cost for additional
features?
You can add additional features to the plan that
you signed up for. Below are the rates for some
commonly added features.
Disk space - $6 per 20MB per month.
Bandwidth - $5 per gigabyte per month
Domain parking - no charge
Pointed domains - one time $15 set up fee for
each pointed domain after the first three.
[Back to top]
- How do I cancel my Account?
You can cancel your account at any time by sending
email to sales@iCANx.com. There are no cancellation
fees, and no notice is required. Any fees paid to
that point (unless cancellation is made within 30
days of opening the account are non-refundable.
Please see our Acceptable
Use Policy for further information.
[Back to top]
|
|
|
|
|
|
